Frequently asked questions
Do I need to be home during the clean?
No. Many customers leave access instructions — guardhouse registration, a key with management, or a door code. You add these privately at checkout and only the assigned team sees them.
What does the team bring?
Vacuum, mops, cloths and standard cleaning products. Deep and move-out teams also bring descaler, degreaser and a step ladder. Each service page lists the equipment.
What if my place is bigger than the package limit?
You can add extra team time, switch to a larger package, or build a custom clean. Properties over 2,000 sq ft, heavily soiled, or post-renovation go to a quotation so we can price them fairly.
Can I cancel or reschedule?
Yes. Cancel from your account page up to 24 hours before the start for a full deposit refund. Inside 24 hours, WhatsApp us — the deposit is not refundable. To change the date, WhatsApp us.
How do I pay?
Pay a 30% deposit by DuitNow QR (any Malaysian banking or e-wallet app) and upload the receipt. Your booking is confirmed once we check the payment. The balance is paid after the job is done.
Is the team the same every time?
We try to send a familiar team for repeat bookings, but we never promise it if it would mean offering you a time we cannot keep.