Cancellation & refund policy

• A booking is confirmed after we receive and check the 30% deposit. The balance is paid after the job is completed.
• Before payment is confirmed, you can cancel from your account page at no charge.
• More than 24 hours before the start: cancel from your account page and the deposit is refunded in full to the account it came from, usually within 3 business days.
• Less than 24 hours before the start: the deposit is not refunded, because the team and time have been reserved for you. WhatsApp us if there is an emergency and we will try to reschedule.
• To change the date or time, WhatsApp us at least 24 hours before the start. Changes depend on availability.
• If we cannot attend, or must cancel for safety reasons, you receive a full refund or a free reschedule — your choice.
• If the home has no water or electricity, cannot be accessed, or the work is much larger than booked, we will agree a new scope and price with you before continuing.
• Not satisfied? Tell us within 24 hours with photos and we will return to fix the agreed areas, subject to access. WhatsApp 011-5507 656.